Answer incoming calls professionally, identify customer needs, and provide accurate information or solutions.
Handle and resolve customer complaints efficiently while maintaining a polite and helpful tone at all times.
Log call details and customer information accurately into the company’s database or CRM system.
Competitive basic salary with attractive monthly performance and attendance bonuses.
Comprehensive health benefits, provident fund, and night shift allowances (if applicable).
Professional training on communication skills, soft skills, and clear career growth opportunities.